Inside-out Blog

Do your ambassadors wear the colors?

children wearing green t-shirtsRecently my children went back to school. A sheet came home asking parents to have their children wear specific colors for the first two weeks of class. The reason: our kindergarteners need help learning their colors. First it was Red Day. Then Brown Day.

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6 ways to ensure reengineering success

gearTeam Tomato has 50 ideas. Team JuJube has 65. The competition is on overdrive and the company reengineering is well on its way... or is it?

A friend just gave me the lowdown on the year-old effort at her company. It's grinding to a halt.

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Can upset employees sell Forever?

f21facebook page"Dear (employee), We're cutting your hours and your benefits. If you have questions call nameless HR person. Oh, and by the way, please keep selling our great products with passion."

That's my take on a leaked employee letter from Forever 21 as reported by Jezebel.

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How Borgification is fatal to brands

LIVELONG2Even a casual Star Trek viewer has heard of the legendary Borg. So united in purpose and mission, they were stronger than almost anyone else. The Borg were also scary, evil and incredibly nasty.

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How ancient Chinese wisdom rallies internal brands

ChineseCalligraphythumbnailThere are lots of reasons to read the Art of War. Though it's literally about military strategy, I'll argue that it's equally applicable to a company's success: 

"He will win whose army is animated by the same spirit throughout all its ranks."

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Does your brand's R-Value keep out the leaks?

Rvalue for brands means no leaksIn the building trades, R-Value is a way to gauge how well-insulated a structure is. Low R-Value results in lost energy and wasted money.

Process (or lack of it) is an R-Value for brands that leads directly to ROI.

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How to combat acid-flinging swans

Martha swan eyesThe behind-the-scenes drama at the famed Russian Bolshoi Ballet has made worldwide headlines since the acid attack on artistic director Sergei Filin in January. But the poisonous culture at the Bolshoi has long been reported prior to this.

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How brands say what they don't mean—and how to fix it

hold the phone I can't hear what you're sayingThe '50s song "Hold the Phone" is full of silly gibberish. At the time it was released, most people didn't have the technology to slow it down to decipher the actual words. Some of today's brands are unwittingly speaking gibbersh that audiences won't even try to decode. 

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You've gotta go with the co

COgraphic2Collaborate… cooperate… cohabitate… The stongest brands are a co-mingling of attributes that are co-owned and co-created by the company, the customers and the employees. 

A brand can't be all things to all people—nor should it be.

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How to deliver one big parcel of brand happiness

container store boxI love my closet. My friends know it's merchandised. The hangers match. Items are organized left to right, short to long and light to dark.

My sister in law says it looks like a store.

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