Don't take the person out of personal service
- Created: Wednesday, 15 January 2020 10:57
- Written by Martha Bartlett Piland
I don’t know whether it’s today’s consumer online habits or a lack of training. But I do know I don’t like it. “What’s the name?” the receptionist blankly asked me at my doctor’s office this week. Ick. There seems to be an epidemic of taking the person out of personal service.