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This is a social media case study of Ryanair. If you're not familiar with them, buckle up. It's not just their planes that have "firm" ("hard") landings.
For example, should brands taunt customers who complain? Test your knowledge...
A Marketing Mastermind
“What if I told you none of it was accidental?"
While many people say they want to be more innovative and solve problems better, they tend to get stuck in comfortable routines. Alas, a comfortable brain quickly becomes a lazy brain. In this new year, resolve to put your brain on an exercise regimen and find new power in your ideas.
Customers can be rude. Demanding. Short-tempered. The post-pandemic world has created a new host of irritable people who are the bane of customer-facing employees. Emerging from the confines of the pandemic, these customers are like an angry swarm of bees on a mission to get their way, even if they have to sting a few people to do it.
In the day-to-day rush, it’s easy to get dazzled by new, shiny ideas. Business leaders can find themselves asking, “Wouldn’t it be great to have a new video?” or plunging headlong into planning a special event with lots of glitz—without asking how success will be measured and if the effort will move the company toward its goals.
Marketers polish their brands to a high gloss shine. Every word, color and font carefully honed to perfection. When marketing works effectively, leads are generated and new customers come in the door, call or go to your website.
But these victories won’t do you any good if the customer experience falls short.
"Dear Valued Customer,"
I recently received an email with this salutation from a company where I spent a significant amount of money about two years ago. They wanted to see if I needed more of their services. They even referenced a survey that I had “recently” filled out—but actually had done more than a year ago.
They say good things come in small packages, but a recent experience indicates that good experiences come wrapped in branded packaging. And we all know that good—and better yet, great—customer experiences lead to loyalty, trust and repeat purchases.
“Everyone should buy my product,” is the answer we often hear from both startups and seasoned marketers when we ask about their target audiences. But marketers rarely have enough time and budget to market effectively to everyone. Here’s 6-step method to crush your marketing goals with smarter targeting.
The television series Burn Notice features a spy, a retired Navy SEAL and a former IRA operative working together as unlikely do-gooders rescuing underdogs and making bad guys quake in their boots. While the characters run full-tilt into danger (like most reasonable people won’t) they offer lessons every marketer should take to heart.
| 25 Jul 2023, 11:00AM - 12:00PM MINK Midwest MD—Reel in the Stars: spotlight on marketing brilliance |
| 03 May 2023, 01:15PM - 03:45PM Kansas Community College Leadership Institute—It's a Brand You World |
| 14 Apr 2023, 09:00AM - 09:45AM Michigan Bankers Association—Marketing Metrics |
| 13 Apr 2023, 10:00AM - 10:50AM Michigan Bankers Association—Good News/Bad News: Crisis Communications |
| 30 Mar 2023, 01:00PM - 02:00PM FHLBank Topeka • Women's Business Partner Lunch: Etiquette may change, but it never goes out of style. |
| 10 Feb 2023, 10:00AM - 11:00AM Pennsylvania Association of Community Bankers: You're more than clean restrooms—elevate and differentiate your bank brand |
